Travellers at Heathrow Airport watched on as ‘at least 100’ crates of frozen fish passed through on the luggage conveyor and plane passengers had to wait patiently for their bags
Travellers have been left irate after their luggage was replaced with crates of frozen fish on a conveyor at a British airport.
Becca Braunholtz was waiting for her prized possessions at Heathrow Airport and thought nothing of the first few sealed blue boxes coming through.
But she said that the waiting plane passengers grew increasingly irate as ‘at least 100’ boxes of bass and sea bream arrived at Terminal 5 of the busy airport on Monday, November 1.
As the BBC report, British Airways said it was reuniting customers with their bags after realising “something fishy was going on”.
Becca had travelled back to London from a holiday in Cyprus with her husband and two children, aged 11 and seven.
She said: “We thought our luggage was in the second wave of deliveries but it was just box after box of fish.
“Everybody was being quite British and polite about it but when more and more boxes started going round we all started to suspect something wasn’t right.
“We just can’t fathom why, at some point, one of the people loading these boxes of fish didn’t think ‘this can’t be right for Terminal 5’… it’s baffling.”
Becca said there were at least 100 boxes of frozen fish that passed through baggage reclaim, all with stickers for JFK Airport, and when she spoke to British Airways staff about it they were “perplexed”.
In a statement, a spokesperson for the airline said: “We’ve apologised to our customers and we have been reuniting them with their luggage after realising that something fishy was going on.”
Heathrow has been contacted for comment.